STORE POLICIES

*Our refund and exchange policy is temporarily null and void due to the Covid-19 pandemic. As a result, we will not provide refunds or accept exchanges at this time. If the product you received is deemed defective, your order is eligible for a return or exchange. 

Returns & Exchange Policy

To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it within 30 days of purchase. Unfortunately after 30 days, we are unable to process any returns or exchanges.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 to 6 business days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs are NON-REFUNDABLE.

 

Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange and tracking information for the exchanged item back to you.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

For ALL returns/exchanges, please email us at  and include your order number to initiate the refund/exchange process.

 

 

Shipping Policy
Shipment errors will be dealt with on a case-by-case basis. However, If your package is returned to us due to an insufficient address, shipping charges do apply to ship your order out again. We are not responsible for packages once they are in the hands of the mailing organization.

Privacy Policy

We at www.MusicDiaryGroup.com consider the privacy of our visitors to be important. This privacy policy document describes in detail the types of information that is collected and recorded by us and how we use it.

Consent

By using this website and our services you are agreeing to the terms of this Privacy Policy and, as applicable, our Terms of Service.

 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website after these changes are posted, you agree to the revised policy.

How long do we keep your information?

We will keep your information for as long as is necessary to provide the services or products we have agreed to provide, to carry out any of the purposes set out in this Privacy Policy, and to comply with applicable legislation, and any applicable orders of regulatory bodies or courts.